DISPATCH

All stocked items will be dispatched within 24-48 hours from the date the order was placed. Some specialty or pre-order items may take longer to ship; customers will be notified if so.

  • Please note that all orders are sent on weekdays only (Monday to Friday 9:00AM to 6:00PM)

SHIPPING TIMES AND TRACKING

All items will be delivered via depending on the courier you chose (Sonic Express, LBC, Grab Express, or Roadmaster). If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with chosen courier. Once your order is dispatched, you will receive an email with tracking information. If you haven't received any email, you may message us at loveara.ph@gmail.com.

DAMAGED ITEMS

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 7 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

If you have received a faulty item please email us at loveara.ph@gmail.com or message us via our social media accounts Instagram/ Facebook (@loveara.ph). We will replace if stock is available or refund you upon return.


CUSTOMER PICK UP

As we are an online store, unfortunately we are unable to offer pick-up of purchases, or viewing prior to purchasing. If you urgently need your order, please email us at loveara.ph@gmail.com and we can schedule a pick-up time.