The most effective way to choose your size is to take your measurements and compare them to the detailed size chart. You could find a size reference on every product page. This will help you pick what size is best for your body type.

OR You may find our general size guide here. Do note that this is just the general guide and we're still in the process of creating a more comprehensive and detailed guide for you babes!

The above link is meant to be a general sizing guide. Since we mostly do "One size," specific styles may run smaller or larger than normal. We put out our model's sizing in each product page, as well, to give you a reference of the actual fit.

Please send us a message through our contact form or email loveara.ph@gmail.com in case you have any sizing questions. We're always eager to help!

Please do not hesitate to contact us HERE!

Sure! As long as you comply with our requirements, which can be found in the 'RETURNS' tab, we'll gladly process your return as soon as possible.

We currently only have one warehouse located at Quezon City, Metro Manila, Philippines. We typically ship your packages from that warehouse and if the said items are in stock.

About size changing:

  1. For unpaid orders, you need to cancel the order right away and place a new one with the size you want.

  2. For paid but unshipped orders, you can contact us via email at loveara.ph@gmail.com with your complete order details for size changing.

  3. For shipped orders, the size cannot be edited. Love, Ara recommends you to return for size changing after you receive the parcel.

A shipping e-mail should also follow as soon as we finish processing your order. It may have been filtered to your Spam/Junk folder or it may have been possible that you entered the wrong e-mail address or it was misspelled when you checked out.

If you think you gave us the wrong e-mail address, please do e-mail us at loveara.ph@gmail.com to have the necessary information sent to your correct e-mail address.

We apologize for any inconvenience. Our system checks a random amount of orders to ensure that they were placed by an authorized user of the payment method selected.

For payments that did not use Paypal Payment, please check your email and fill up our Payment Confirmation Form with the requested documents. Your privacy and security are very important to us. Thank you for your business.

 

  • You may visit our office at 3rd Floor E Well Square Building Del Monte Ave., Quezon City (Monday to Friday 9:00am - 6:00pm)

  • Same Day Delivery via Grab Express

You may view our detailed shipping rates here.

Our delivery usually takes 3-5 business days after processing. However, please allow 1-2 days processing for your order before we're able to ship it out.

You may view our detailed shipping process here.

Note: Business days do not include weekends and holidays. All orders are sent on weekdays only (Monday to Friday 9:00AM to 6:00PM PST)

You should have received a confirmation e-mail instantly after placing an order. A shipping e-mail should also follow as soon as we finish processing your order. If you did not receive an email from Love, Ara at all within a few hours of placing your order, please check your Spam folder. It is also possible that you entered the wrong e-mail address or it was misspelled when you checked out.

If you think you gave us the wrong e-mail address, please do e-mail us at loveara.ph@gmail.com to have the necessary information sent to your correct e-mail address.

Once you place an order, you will automatically receive an order confirmation e-mail. Once your order has been processed and is ready to be shipped out from our warehouse, you will receive another e-mail with shipping information.

For Ninja Van deliveries, track your order here: Ninja Van

We know how important your order is! This is the very reason why Love, Ara provides complete tracking information. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We are always willing to provide assistance when this happens. However, Love, Ara is not responsible for packages whose signature requirement was released. We are not responsible for lost or stolen packages if delivery has been confirmed through the order tracker.

If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

For Ninja Van deliveries, you can find their contact details here: Ninja Van

Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.

Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, kindly visit the tracking page here for updates. Simply click on your chosen courier then enter your waybill tracking ID in the field. Please allow for 24 hours after you have received the shipping confirmation e-mail for the status to be updated.

Once the package arrives at your local shipping station, FedEx and our other local affiliated couriers will contact you via text and e-mail to inform you of your shipping schedule. In most cases, this is the next business day.

Failure to reply to FedEx and our other local affiliated couriers’ numerous notifications will signal that you allow the package to be delivered at the said time and date.

In these cases, the customer accepts full responsibility for any loss or damage to these items once there is a delivery or attempted delivery. Furthermore, the customer is responsible if their package gets redirected to our warehouse and marked as unclaimed or undeliverable due to invalid/incomplete address.

Cases like these usually happen in the event of an invalid/incorrect address or when additional fees must be paid.

FedEx and our other local affiliated couriers will notify you enough times and will you ample time to respond to their messages. However, once they have declared that the package was rerouted, Love, Ara is no longer responsible for the items or any fees that you may incur because of it. Kindly ensure that when you input your details, your shipping address and contact information are correct.

Love, Ara does not offer free shipping back to the customer in cases where delivery was unsuccessful due to the negligence of the buyer.

About shipping address changing:

  1. For unshipped orders, you can email us at loveara.ph@gmail.com, including your order details.

  2. For shipped orders, the shipping address CANNOT be changed anymore.

Kindly proceed with the transaction and then message us after receiving your confirmation email. We will happily make edits to the location of your order.

Note: Please ensure to message us within 24 hours and before your order is shipped out. Any changes after this time might incur additional charges. Furthermore, if the new address is substantially farther from the billing address or it is remote, we will have to charge you additional. As proof, we will forward to you the invoice sent to us.

We do not offer PayPal or credit card refunds.

We understand that getting the right clothing fit could be tricky, but unfortunately, due to the costs of handling and processing returns, we cannot issue cash/credit card refunds for returns. That said, we do want you to get your order right the first time, so if you have any questions about our products or sizing, feel free to contact us at loveara.ph@gmail.com.

The customer will be responsible for shipping, duties, and taxes. Given this, please declare minimum shipment value for returned parcels. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.

If your original order was paid for using a PayPal account, they offer a service to cover and refund return shipment costs. Please refer to Paypal's website to learn more.

If your order received FREE SHIPPING and you have returned item/s reducing your order amount to under our free shipping threshold,you will have the shipping cost deducted from the value of your return.

For returns from the US, there are two ways to return your items:

  • All returns must first be approved by our customer service team. The customer will be responsible for shipping, duties, and taxes.

  • Return or exchange via mail: Start by filling up our return ticket here.

  • If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

For more detailed information, read more of our Returns and Exchange Policy here.

For returns from the Philippines, there are three ways to return your items:

  • Ship back the item to our Head Office any day of the week (Monday to Friday) from 9AM to 6PM addressing the package to:

    Love, Ara.
    3rd Floor Ewell Square, Del Monte Avenue cor. Biak na Bato Street
    Quezon City
    Metro Manila

  • You may also return the item to any The Penthouse branches and have it exchanged there. Know more of our stores here.

  • Return or exchange via mail: Start by filling up our return ticket here.

In order for us to approve your return, it must meet the following conditions:

  1. We allow returns if the item is not damaged. Return but not refund. We allow refund if the item is damaged and the customer does not want to exchange.

  2. You have 7 days once the order is received to return your purchase from loveara.ph.

  3. Love, Ara will not be held responsible for packages that are delayed, stolen, lost, or heavily damaged in transit.

  4. We do not accept returns on the SALE CATEGORY ITEMS.

Take note:

All products must be returned:

  • Unworn and unwashed.

  • With tags still attached.

  • Free from make-up and fake tan.

  • Free from any scent of deodorant, perfume or washing powder.

Kindly fill up our Return Ticket Form or contact loveara.ph@gmail.com to request a return.

Kindly contact us immediately at loveara.ph@gmail.com so we can sort this out for you.

All of our styles are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, contact us loveara.ph@gmail.com within 1 month of receipt. Please include images showing the faulty/damaged product. We'll make sure to sort out the problem quickly.

We are not liable for any damages caused by mishandling, and normal wear and tear.

For payment from the US:

  • We offer a variety of payment options. We accept Visa, and MasterCard cards through our integrated PayPal Checkout.

We're constantly working in order to enable and offer more payment options in the future. We'll be sure to update these as soon as it's possible.

For payment from the Philippines:

  • Bank Deposits/ Online Transfer: BDO & BPI

  • PayPal (no need to create an account)

  • Palawan: Janielle Ara Bactat

  • GCash: 09175356127

Yes, purchasing from our online store is extremely safe and secure. We do not store your credit card details nor do we share your personally identifiable information with any third party. Our payment options are also secured by PayPal.

The team is very quick at processing orders to make sure they get delivered to you as soon as possible. You may change your order as much as you want before you click 'Checkout'. After you checkout, there are 2 requirements for us to allow changing or cancellation of orders.

  1. The item has not yet been shipped and you have not yet received a shipping confirmation e-mail.

  2. As long as you email us at loveara.ph@gmail.com within 24 hours of placing your order.

Our website allows you to view our prices in various different currencies. You can select your currency by clicking the drop down located at the top right hand corner of our website.

Please note, however, that all our pricing and transactions are processed in Philippine Peso (PHP). The conversion rate would depend on your credit card company being used on the transaction.

In these cases, please try the following:

  1. Contact your issuing bank as they may be blocking the transaction. Some banks prohibit cross-border transactions or your limit may be insufficient.

  2. Kindly ensure that the shipping address is the same as the billing address. In the case that you need the shipping address to be different from the billing address, kindly contact us after confirming your order so we can manually change it.

  3. There may be issues with the volume of transactions or your connection. Kindly try again after some time.