International Orders
We’ve got your back—find all the things you want to know about international purchases, right here.
SHIPPING
We ship internationally! We can ship to your country via DHL Express Worldwide. If you would still have any inquiries, please e-mail us at loveara.ph@gmail.com or with 'International Shipping' as the subject.
Singapore, Hongkong
DHL Priority International Shipping (2-7 business days) price starts at 25 USD
Thailand, Korea, Japan, Indonesia, Malaysia, Vietnam
DHL Priority International Shipping (2-7 business days) price starts at 31 USD
US, Canada, Australia
DHL Priority International Shipping (2-7 business days) price starts at 41 USD
UAE, UK, Spain, Italy
DHL Priority International Shipping (2-7 business days) price starts at 49 USD
*Shipping rates depending on the weight of the package.
REFUNDS
We understand that getting the right clothing fit could be tricky, but unfortunately, due to the costs of handling and processing returns, we cannot issue cash/credit card refunds for returns as of the moment.
Except for incidents wherein your order has become out of stock and we are unable to deliver the item/s, we will cancel your order and refund you the amount.
RETURNS & EXCHANGES
RETURNS
International online purchases can be returned for Store Credit within 14 days of receipt.
We accept returns that reach us within 14 days from the date of receipt with a valid Order Reference number.
CONDITION
- We only accept returns for full-priced items (non-sale items)
- Please make sure all items are unworn, unwashed, unaltered and still have their hygiene stickers and tags intact!
- After your return has been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. Any delivery fees incurred for your order will not be refunded.
- We do not accept returns of sale items. Sale items are final and cannot be returned, exchanged or refunded.
To initiate a return, please e-mail us at loveara.ph@gmail.com with your Order number and specific concerns.
EXCHANGES
We cannot process direct exchanges for international orders, but you may use your store credit to repurchase your desired size or style.
STORE CREDIT
You'll receive Store Credit in your account (in the form of a gift-card) for returning an order, within 14 business days from when we receive your order.
- Store Credit has no expiry, are non-transferable and non-refundable.
- You'll receive Store Credit equivalent to the purchase value of the item into your account.
- Store Credit is based on the website's main currency (PHP).
- Shipping and handling fees, duties, and taxes are excluded and cannot be refunded for store credit.
DAMAGED/DEFECTIVE ITEM
All of our styles are inspected before being shipped to ensure the highest quality garments are being sent to you.
Please contact us at loveara.ph@gmail.com within 48 hours (2 days) of receiving your order preferably with supporting pictures so we can determine the next course of action.
If item/s are clearly deemed faulty with the supplied pictures and information, you will be contacted with further instructions on how to return your item with no cost to you.
The deemed faulty item/s will be repaired to original condition otherwise you will receive replacement item/s.
In the case that the item/s can not be repaired or replaced you will be issued with a refund of the item/s
SHIPPING FEES, DUTIES & TAXES
The customer will be responsible for shipping, duties, and taxes. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.
Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.
If you have more concerns/ inquiries, kindly contact us via e-mail at loveara.ph@gmail.com
