RETURNS

The cost of return shipping is at the customer’s expense. Love Ara will not be held responsible for any costs arising from the result in a returned item.

If your order received FREE SHIPPING and you have returned item/s reducing your order amount to under our free shipping threshold,you will have the shipping cost deducted from the value of your return.

We strongly recommend returning items through a traceable mailing system, as any returned items that are not received by Love Ara can not be issued a refund/exchange

Be sure to allow sufficient time for your returns to arrive to us within our returns period.

Conditions: 

  1. We allow returns if item is not damaged. Return but not refund. We allow refund if item is damaged and customer does not want to exchange.
  2. You have 7 days from the shipping date of your order to return your purchase from loveara.ph
  3. Love, Ara will not be held responsible for packages that are delayed, stolen, lost, or heavily damaged in transit.
  4. We do not accept returns on the SALE CATEGORY ITEMS.

Take note:

All products must be returned;

  • Unworn and unwashed
  • Tags attached
  • Free from make up and fake tan
  • Free from any scent of deodorant, perfume or washing powder.

PLEASE TAKE CARE WHEN TRYING ON CLOTHES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL BE SENT BACK TO YOU.

Please email us your reason/s and photo/s of the damaged item at loveara.ph@gmail.com

These are the options for returning your item(s):

  • Ship at Love Ara Headquarters

Ship back the item to our Head Office any day of the week (Monday to Friday) from 9AM to 6PM addressing the package to:

Love, Ara.
3rd Floor Ewell Square, Del Monte Avenue, corner Biak na Bato Street, Quezon City, Metro Manila

  • The Penthouse Stores

You may also return the item to any The Penthouse branches and have it exchanged there.

The Penthouse Branches:
UP Town Center, Katipunan
BF Homes, Paranaque
Robinsons Place Manila
SM City North Edsa
Market! Market!

PROCESSING TIME

Once received by us, please allow 5 - 7 business days for your refund to be approved and processed.

You will receive notification of your return via email address on order(please ensure your email address is valid and up to date on our system. Email us at - loveara.ph@gmail.com if you wish to update your details)

STOCK AVAILABILITY

Love Ara makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be given the option for an exchange, return, or refund the item.

FAULTS/ MISSING ITEMS

Please contact us at loveara.ph@gmail.com within 48 hours(2 days) of receiving your order preferably with supporting pictures so we can determine the next course of action.

If item/s are clearly deemed faulty with the supplied pictures and information, you will be contacted with further instructions on how to return your item with no cost to you.

The deemed faulty item/s will be repaired to original condition otherwise you will receive replacement item/s.

In the case that the item/s can not be repaired or replaced you will be issued with a refund of the item/s

SALE ITEMS

Unfortunately, we don’t accept returns on sale, sample, seconds/outlet items. Please select your items carefully to avoid disappointment.