SHIPPING

COURIERS:

  • Logistikus Express: Metro Manila 
  • LBC: Provincial areas

SHIPPING FEE 

  • Metro Manila: P60
  • Metro Manila Cash on Delivery: P100
  • Provincial: P150 (Ninja Van) P200 (LBC)

ETA OF PACKAGE:

  • Metro Manila: 1-2 business days and holidays
  • Provincial: 3-5 business days
  • Grab Express: same day delivery
  • Head office pick up: 3rd Floor E Well Square Building Del Monte Ave., Quezon City

TRACKING OF ORDERS:

  • Tracking numbers will be updated via email within 24-48hrs. 

PAYMENT OPTIONS:

  • Bank Deposits/ Online Transfer: BDO & BPI
  • PayPal (no need to create an account)
  • Palawan: Janielle Ara Bactat

RUSH ORDERS:

  • You may visit our office at 3rd Floor E Well Square Building Del Monte Ave., Quezon City (M-F 10:00am - 6:00pm)
  • Grab express delivery

RETURN & EXCHANGE POLICY

  • We do not allow returns & exchanges of items unless item is damaged upon purchase. We will only accommodate returns and exchanges for damaged items within 7 days of purchase date.
  • Kindly ensure that tags are still intact. 
  • Please email us your reason/s and photo/s of the damaged item at loveara.ph@gmail.com
  • You may also return the item to any The Penthouse branches and have it exchanged there.
  • Love, Ara will not be held responsible for packages that are delayed, stolen, lost, or heavily damaged in transit.