- Logistikus Express: Metro Manila
- LBC: Provincial areas
- Metro Manila: P60
- Metro Manila Cash on Delivery: P100
- Provincial: P150 (Ninja Van) P200 (LBC)
ETA OF PACKAGE:
- Metro Manila: 1-2 business days and holidays
- Provincial: 3-5 business days
- Grab Express: same day delivery
- Head office pick up: 3rd Floor E Well Square Building Del Monte Ave., Quezon City
TRACKING OF ORDERS:
- Tracking numbers will be updated via email within 24-48hrs.
- Bank Deposits/ Online Transfer: BDO & BPI
- PayPal (no need to create an account)
- Palawan: Janielle Ara Bactat
- You may visit our office at 3rd Floor E Well Square Building Del Monte Ave., Quezon City (M-F 10:00am - 6:00pm)
- Grab express delivery
RETURN & EXCHANGE POLICY
- We do not allow returns & exchanges of items unless item is damaged upon purchase. We will only accommodate returns and exchanges for damaged items within 7 days of purchase date.
- Kindly ensure that tags are still intact.
- Please email us your reason/s and photo/s of the damaged item at email@example.com
- You may also return the item to any The Penthouse branches and have it exchanged there.
- Love, Ara will not be held responsible for packages that are delayed, stolen, lost, or heavily damaged in transit.